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Customer Service Representative

 The Community Action of St. Louis County (CAASTLC) is seeking a Customer Service Representative.  We are committed to helping the families and communities of St. Louis County prevent the conditions of poverty for present and future generations.  Our mission is to end poverty.

The Customer Service Representative will maintain a customer-service orientation at all times, performing accurate web-based computer intakes, assessments and referrals.  Make appropriate referrals and follow up with accurate and thorough documentation.

Responsibilities include:

  • Perform accurate web-based computer intakes, assessments and referrals. Ensure that necessary information is gathered to assess individual and family needs and determine eligibility for services.  Maintain accurate and thorough documentation on the computer and in paper files.
  • Make appropriate referrals and follow up on status, including completing paperwork and applications for various Agency programs.
  • Maintain customer-service attitude at all times, handling customer issues in a friendly, patient, respectful and professional manner.
  • Ensure that all customers are referred to appropriate services.
  • Provide food orders to customers and assist in maintaining a clean, well-functioning food pantry. This includes maintaining cleanliness, ordering food, assisting with pickups and stocking shelves.
  • Provide front-desk coverage during breaks, lunches and absences of Receptionist. This includes answering a multi-line telephone, directing calls to correct staff members, and providing assistance to customers.
  • May assist with teaching and/or facilitating life skills classes.
  • Perform general office duties, including typing, filing and copying.
  • Assist with Agency events, including Resource Fairs, Poverty Simulations, etc.

Requirements include:

  • High school diploma or GED
  • Must have previous customer service experience in a direct, face-to-face capacity.
  • Working knowledge of Microsoft Word, Excel and Outlook
  • Experience operating a multi-line telephone system
  • Good written and verbal communication skills, with the ability to communicate effectively with low-income customers
  • Basic math skills
  • Must be able to lift up to 40 pounds.
  • Must be able to work flexible hours, including some evenings and weekends.

If you have the experience and want to be a part of our mission, we’d like to talk with you.  Please forward your resume, along with a cover letter, to our Human Resources Director at smoss@caastlc.org.

Community Action Agency of St. Louis County, Inc. (“CAASTLC”) is an equal employment opportunity employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at CAASTLC will be based on merit, qualifications, and abilities. CAASTLC does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. This policy also pertains to compensation, training, promotion, benefits and all other terms and conditions of employment. CAASTLC will not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, ancestry, marital status, physical or mental disability, or veteran status. This policy covers all provisions and requirements of any and all applicable non-discrimination statutes under which application for federal assistance is being made.

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