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Case Manager – Life Skills

 The Community Action of St. Louis County (CAASTLC) is seeking a Case Manager – Life Skills.  We are committed to helping the families and communities of St. Louis County prevent the conditions of poverty for present and future generations.  Our mission is to end poverty.

The Case Manager – Life Skills works with income eligible families and individuals on long and short-term goals, assisting in the removal of barriers to self-sufficiency.  Establish and maintain working relationships, develop partnerships, and identify resources throughout the St. Louis community.  Identify community-minded people wanting to make a difference in their community.

Responsibilities include:

  • Manage comprehensive intake and assessment to develop a plan of education and/or employment goals.
  • Develop partnerships with a wide range of employers, educational institutions and faith groups that are interested in leadership development within their ranks.
  • Market and promote Step Up to Leadership curriculum for low-income and fee-for-service participants.
  • Facilitate Step Up to Leadership and Life Skills group sessions, using the approved curriculum provided.
  • Provide information to the public on Agency programs to increase community awareness.
  • For Income eligible participants:
    • Make appropriate referrals as identified by customer needs and provide follow up on referrals.
    • Provide assistance with housing, employment skills, education, and family situations.
    • Maintain customer records by completing program forms, case notes, and logging events and progress in the Agency database.
    • Track services including home visits, community resource outreach and advocacy.
    • Communicate customers’ progress in weekly and monthly team meetings and evaluations.
    • Prepare program reports by maintaining, analyzing, and summarizing case plans and outcome of efforts.
  • Be an active and willing team member to ensure quality service delivery to all customers/families of the Agency.
  • Provide educational programs to customers on a variety of subjects.
  • Provide crisis management services to customers when necessary.
  • Ability to meet program and reporting deadlines is essential.

Requirements include:

  • Bachelor’s degree in Human Services or related field
  • Experience with at-risk youth
  • Experience with group facilitation
  • Experience networking and building partnerships in the community
  • Good computer skills, including Microsoft Word, Excel, PowerPoint and Outlook
  • Excellent written and verbal communication skills
  • Dependability and ability to work independently
  • Knowledge of community resources
  • Must be able to work flexible hours, including some evenings and weekends.
  • Must have own transportation and be willing to travel throughout the St. Louis metropolitan area. Some out-of-town travel may be required.

We offer an attractive benefit package.

If you have the experience and want to be a part of our mission, we’d like to talk with you.  Please forward your resume and cover letter to our Human Resources Director at smoss@caastlc.org.

Receptionist

 The Community Action of St. Louis County (CAASTLC) is seeking a Receptionist.  We are committed to helping the families and communities of St. Louis County prevent the conditions of poverty for present and future generations.  Our mission is to end poverty.

The Receptionist is the first point of contact for all customers and visitors.  Operates a multi-line telephone system, answers all incoming telephone calls, and directs them as appropriate.  Greets all customers and visitors, ensures that they sign the visitor log, provides visitor badges and notifies the appropriate employees.

Responsibilities include:

  • Operates a multi-line telephone system, answers all incoming telephone calls, and directs calls as appropriate.
  • Greets all customers and visitors and ensures that they sign the visitor log, provides visitor badges, and notifies the appropriate employee.
  • Provides needed paperwork to customers.
  • Assists customers and visitors as appropriate.
  • Performs general office duties, including typing, filing and copying.
  • Maintains customer-service attitude at all times, handling customer issues in a friendly, patient, respectful and professional manner.

Requirements include:

  • High school diploma or equivalent
  • Experience operating a multi-line telephone system
  • Ability to operate computer, copier and other types of office equipment
  • Excellent computer skills, including Microsoft Word, Excel and Outlook
  • Excellent interpersonal skills and ability to relate to diverse individuals at all levels, including customers, employees, community partners and people outside the Agency
  • Excellent written and verbal communication skills
  • Excellent time management skills, and ability to manage multiple projects and priorities
  • Must maintain confidentiality and exercise discretion and good judgment at all times.
  • Ability to work with customers in stressful situations
  • Ability to manage a busy reception area with multiple customers and telephone lines
  • Must be able to work flexible hours, including some evenings.

If you have the experience and want to be a part of our mission, we’d like to talk with you.  Please forward your resume, along with a cover letter, to our Human Resources Director at smoss@caastlc.org.

Facility Support Aide

 The Community Action of St. Louis County (CAASTLC) is seeking a Facility Support Aide to perform general maintenance and repairs for Agency building, grounds, equipment and vehicles.    Maintains the food pantry and picks up food from the Food Bank and other sites.  Maintains records of scheduled maintenance procedures and completes daily, weekly and monthly maintenance checklists.  The position involves both inside and outside work.

Responsibilities include:

  • Performs routine and preventive maintenance on Agency buildings, grounds and equipment.
  • Performs general maintenance work, including painting and carpentry.
  • Performs maintenance of electrical systems (replaces light bulbs and sockets, cleans and repairs circuit breaker panels, etc.).
  • Repairs or replaces windows, doors and locks.
  • Performs minor HVAC and plumbing repairs.
  • Maintains and cleans the food pantry.
  • Picks up food from the Food Bank and other sites.
  • Takes Agency vehicles to mechanics for repairs.
  • May perform minor vehicle repairs.
  • Performs outside duties, including snow removal, cleaning parking lot, landscaping and maintaining trees and plants.
  • Performs pest control duties, such as spraying insecticide.
  • Completes daily, weekly and monthly maintenance checklists and maintains records of scheduled maintenance procedures.
  • Responds to emergency maintenance requests.
  • Assists with setup and breakdown of materials for Agency events.
  • Obtains estimates for parts and equipment.
  • Must be able to lift and move items weighing up to 50 pounds.
  • Performs all duties in a safe and responsible manner.

Requirements include:

  • High school diploma or GED (Certificate in HVAC, building maintenance or related field is a plus.)
  • At least two years of experience in building and mechanical equipment maintenance and repair
  • Knowledge of general maintenance processes and methods
  • Working knowledge of tools, common appliances and devices
  • Good problem-solving skills
  • Must be able to understand and carry out written and oral instructions.
  • Must be dependable and able to work independently.
  • Must have valid driver’s license, clean driving record and auto insurance. (Class E chauffeur’s license is preferred.)

If you have the experience and want to be a part of our mission, we’d like to talk with you.  Please forward your resume, along with a cover letter, to our Human Resources Director at smoss@caastlc.org.

Customer Service Representative

The Community Action of St. Louis County (CAASTLC) is seeking a Customer Service Representative.  We are committed to helping the families and communities of St. Louis County prevent the conditions of poverty for present and future generations.  Our mission is to end poverty.

The Customer Service Representative will maintain a customer-service orientation at all times, performing accurate web-based computer intakes, assessments and referrals.  Make appropriate referrals and follow up with accurate and thorough documentation.

Responsibilities include:

  • Perform accurate web-based computer intakes, assessments and referrals. Ensure that necessary information is gathered to assess individual and family needs and determine eligibility for services.  Maintain accurate and thorough documentation on the computer and in paper files.
  • Make appropriate referrals and follow up on status, including completing paperwork and applications for various Agency programs.
  • Maintain customer-service attitude at all times, handling customer issues in a friendly, patient, respectful and professional manner.
  • Provide food orders to customers and assist in maintaining a clean, well-functioning food pantry. This includes maintaining cleanliness, ordering food, assisting with pickups and stocking shelves.
  • Provide front-desk coverage during breaks, lunches and absences of Receptionist. This includes answering a multi-line telephone, directing calls to correct staff members, and providing assistance to customers.
  • May assist with teaching and/or facilitating life skills classes.
  • Perform general office duties, including typing, filing and copying.
  • Assist with Agency events, including Resource Fairs, Poverty Simulations, etc.

Requirements include:

  • High school diploma or GED
  • Must have previous customer service experience in a direct, face-to-face capacity.
  • Working knowledge of Microsoft Word, Excel and Outlook
  • Experience operating a multi-line telephone system
  • Good written and verbal communication skills, with the ability to communicate effectively with low-income customers
  • Basic math skills
  • Must be able to lift up to 40 pounds.
  • Must be able to work flexible hours, including some evenings and weekends.

If you have the experience and want to be a part of our mission, we’d like to talk with you.  Please forward your resume, along with a cover letter, to our Human Resources Director at smoss@caastlc.org.

Licensed Counselor

The Community Action of St. Louis County (CAASTLC) is seeking a Licensed Counselor.  We are committed to helping the families and communities of St. Louis County prevent the conditions of poverty for present and future generations.  Our mission is to end poverty.

The Licensed Counselor provides counseling of a therapeutic nature to individuals and families, including those who have been incarcerated.

Responsibilities include:

  • Counsels and encourages participants on personal challenges in their lives, and assists them in making informed choices about their futures.
  • Provides screenings, psychosocial assessments and diagnosis.
  • Facilitates individual and group counseling sessions, in person and virtually.
  • Provides coordinated care by initiating and/or participating in customer-centered coordination with other internal and external providers.
  • Creates and maintains treatment plans utilizing evidence-based therapies.
  • Monitors participants’ progress toward stated plans and goals.
  • Tracks services including home visits, community resource outreach and advocacy.
  • Develops relationships and resources with other counseling providers to make referrals for those needing more intensive services.
  • Prepare reports by maintaining, analyzing and summarizing case plans and outcome of efforts.
  • Compiles and studies occupational, educational, and economic information to aid customers in making and carrying out employment and educational objectives.
  • Counsels customers to understand and overcome social and emotional problems by helping them understand and gain control of their social interactions and relationships with others.
  • Be an active and willing team member to ensure quality service delivery to all customers.
  • Stay current with updated research and best practices.
  • Provides crisis management services.
  • Maintains confidentiality of records relating to customer’s treatment.
  • Participates in professional organizations and professional growth activities such as appropriate seminars, courses, workshops, and staff development activities.

Requirements include:

  • Master’s degree in Social Work, Counseling, Psychology or related field
  • Minimum of two years of experience in counseling, with Missouri licensure required.
  • Knowledge of community resources and experience working with individuals who have been incarcerated preferred
  • Excellent written and verbal communication skills
  • Ability to communicate effectively with diverse populations, both internally and outside the Agency
  • Good computer skills, including Microsoft Word, Excel, PowerPoint and Outlook
  • Must be able to work flexible hours, including some evenings and weekends.
  • Must have own transportation and be willing to travel throughout the St. Louis metropolitan area. Some out-of-town travel may be required.

We offer an attractive benefit package.

If you have the experience and want to be a part of our mission, we’d like to talk with you.  Please forward your resume and cover letter to our Human Resources Director at smoss@caastlc.org.

Weatherization Auditor

 The Community Action of St. Louis County (CAASTLC) is seeking a Weatherization Auditor.  We are committed to helping the families and communities of St. Louis County prevent the conditions of poverty for present and future generations.  Our mission is to end poverty.

The Weatherization Auditor conducts home inspections and weatherization energy audits consistent with the requirements and guidance provided by the Department of Energy (DOE) and the Missouri Department of Natural Resources (DNR) program guidelines, BPI (Building Performance Institute) protocols, the SWS (Standard Work Specifications) and CAASTLC policies and procedures.

Responsibilities include:

  • Conduct exterior and interior home inspections, including diagnostic testing, blower door, CAZ (Combustion Appliance Zone) testing, and other required testing conducted in accordance with Weatherization program. Identify Health and Safety issues and document all findings.
  • Interpret data, test results, and photos to create recommendations to reduce the home’s energy consumption. Complete computerized audit using NEAT (National Energy Audit Tool) to create a qualified work order.
  • Be responsible for the proper use, maintenance and care of tools, vehicles, supplies and equipment assigned.
  • As the agency representative to the public, provide the customer, contractor and CAASTLC with clear and concise correspondence, interaction and reporting as needed for the most effective QA (Quality Assurance) and project experience for each.
  • Perform home inspections to determine if any barriers to weatherization services being performed exist. If found, prepare scope of work identifying those barriers for correction by contractor.

Requirements include:

  • High school diploma or GED (Additional college, trade, or related training preferred)
  • Must have a valid driver’s license and auto insurance, and possess and maintain a clear driving record.
  • Must be familiar with whole house building performance analysis and building science.
  • Must have at least one year of experience in construction, home repair, building science, HVAC, plumbing, electrical and/or energy efficiency standards and measures.
  • Must possess good written and verbal communication skills, presentation skills, and good analytical and reporting skills.
  • Must be able to read digital tools, operate computer programs, and perform basic math.
  • Basic computer skills (Microsoft Office, Word and Excel)
  • Strong attention to detail
  • Must be a problem solver, with the ability to think and problem solve on your feet.
  • Must be able to travel overnight for agency functions, continuing education and events as required.
  • Must be able to lift 50 lbs., reach overhead, walk on roofs, drive a vehicle, climb a two-story ladder, and climb through 24” square opening to attics or crawl spaces.
  • Must be able to remain on your feet for several hours.
  • One year of experience in a weatherization, home energy or healthy homes program is preferred.
  • Must obtain OSHA 10 certification within 120 days of hire.
  • Building Performance Institute (BPI) and Quality Control Inspector (QCI) certifications a plus
  • Must pass QCI certification within two years of hire.

If you have the experience and want to be a part of our mission, we’d like to talk with you.  Please forward your resume, along with a cover letter, to our Human Resources Director at smoss@caastlc.org.

Community Action Agency of St. Louis County, Inc. (“CAASTLC”) is an equal employment opportunity employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at CAASTLC will be based on merit, qualifications, and abilities. CAASTLC does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. This policy also pertains to compensation, training, promotion, benefits and all other terms and conditions of employment. CAASTLC will not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, ancestry, marital status, physical or mental disability, or veteran status. This policy covers all provisions and requirements of any and all applicable non-discrimination statutes under which application for federal assistance is being made.

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